Support

Welcome to Design Science Product Technical Support. This section contains a wealth of information for users of Design Science products. Here you will find information to help you solve many problems you may be having, as well as interesting tips to help you get more out of your Design Science product. Please follow the appropriate link below to access our various support resources:

• MathType Support
• MathFlow Support
• MathPlayer Support
• MathDaisy Support
• WebEQ Support

Contacting our technical support departments

If you can’t find the answer to your question in your user manual or program help files, or your problem is not addressed in our support resources, you can email our technical support professionals at:

• For MathDaisy, MathType, MathPlayer or WebEQ email us at support@dessci.com
• For MathFlow email us at premiumsupport@dessci.com

Email is the best way to avoid trouble with time zone differences or waiting on hold while our technical support staff are busy helping other customers. MathType users, please include your MathType product key (sometimes referred to as "registration number") in your email or specify if you are evaluating the product.

Technical support for WebEQ is available via email only. 

Note for WebEQ customers

WebEQ is no longer in active development and has been replaced by our MathFlow Software Development Kit. We will still provide the same technical support for WebEQ to our existing WebEQ customers so you're not being left on your own. However, we encourage you to upgrade as soon as possible. To learn more about the MathFlow SDK and how to migrate from WebEQ, see Migrating from WebEQ Developers Suite to the MathFlow SDK.

Note for MathType customers

We require that you register MathType and provide us with your product key via email or phone in order to receive technical support. To learn how to find your product key, click here. If you are a MathType user and prefer telephone support, you can call us at 562-432-2920, Monday - Friday (closed during most major holidays), 8 AM - 5 PM Pacific Standard Time. Please have your MathType product key ready and be sitting in front of your computer when you call. As of this writing, we provide free technical support for MathType for registered users. In order for us to provide this service and to keep it free, please try to explore your other options for getting help to your problem before calling us.