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TechNote #102: Last modified: 11/19/2015

"Server application, source file, or item can’t be found" error


The information in this document applies to:

MathType, All Versions (Windows)
Microsoft Equation Editor
Microsoft Office XP and later (Windows)


Issue

Users may receive this error message when double-clicking an equation inserted in a Word document or PowerPoint presentation:

You may also receive this message when trying to insert a MathType equation:

...or this message: "Word cannot open the document: User does not have access privileges".


Reason

This behavior may occur if your anti-virus software is out of date or if equations have become corrupted.


Solution

  1. Upgrade your anti-virus software to that version supported by your Office version or to the latest version available.
  2. If your AV software is up to date, and the same error occurs, the equations are corrupted and will need to be re-created.

These Microsoft and Symantec Knowledge Base articles provide additional information:

  1. Microsoft's Knowledge Base article:
    OFFXP: Cannot Edit Inserted Objects After You Install Office XP Service Pack 2
  2. Symantec's Knowledge Base article:
    Error: "This object is corrupt or is no longer available" when opening an attachment in Outlook
  3. A Microsoft Knowledge Base article regarding the Office 2003 error:
    You receive a "File is not available" (or User does not have access privileges) error message when you try to open an Office 2003 document
  4. Microsoft Knowledge Base article regarding the "Run-time error":
    You may receive the "Run-time error -2147467259" error message when you open a form by using Automation in Visual Basic .NET
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