"User does not have access privileges" error in Word
"Something went wrong..." error in PowerPoint
The information in this document applies to:
MathType 6.x (Windows)
Microsoft Office 2007 and later (Windows)
You have created a Word document with several MathType equations. The
equations look great, and they used to open up when double-clicked. Now, when
you double-click a MathType equation, a Microsoft Word error message
appears stating, "Word cannot open the document: user does not have access
Similarly, if you double-click an existing equation in a
PowerPoint presentation, you'll get an error message stating,
"We're sorry, something went wrong that might make PowerPoint
unstable. Please save your presentation and restart PowerPoint."
You can insert new MathType equations into Word, but the error happens
whenever you try to open an existing equation. You cannot insert new equations
into PowerPoint. Nothing seems to help pass the
error, and you cannot work on existing equations.
McAfee WebAdvisor, a free tool McAfee offers for web protection (and also
available as part of their subscription product Total Protection), causes
McAfee has already corrected this bug. If you're using
WebAdvisor version 220.127.116.11 or later, you should not see this
write and let us know if you still see the issue after updating WebAdvisor.
We've outlined the steps below for updating WebAdvisor, but the first step is
to uninstall your current version of WebAdvisor. This video shows both the error, and the process to uninstall WebAdvisor.
If you're using the latest version of Windows 10, open
Apps and Features. If you're using an earlier
version of Windows, including pre-Creators Update versions of
Windows 10, it's Programs and Features. The
easiest way to get there is to right-click the Windows logo in
the lower left of your screen on any version of Windows 10, or
if you're using a different version of Windows, go to Control
Panel, then Programs and Features.
In Windows 10 Creators Update (version
1703), scroll through the Apps and Features list until you find
McAfee Web Advisor. Click it, then click Uninstall. Click
Uninstall again to the pop-up. Go to step 5 below.
In Windows 10 versions earlier than version 1703
Creators Update, find McAfee Web Advisor in the Programs and
Features listing. Double-click it, and wait for the McAfee
pop-up. Go to step 5 below.
In Windows XP through Windows 8.1, open
Control Panel from the Windows Start Menu, then open Programs
and Features. Find McAfee Web Advisor in the Programs and
Features listing. Click to select it, then click the
Uninstall/Change link in the Programs and Features dialog. When
the McAfee pop-up appears, proceed with the next step…
All versions of Windows: If a User Account
Control screen asks if you "want to allow this app to make
changes to your device", click Yes. When the McAfee WebAdvisor
pop-up appears, you'll have 2 choices: "Keep web protection" or
"No thanks, just uninstall it". Click "No thanks" to proceed.
When the screen appears to let you know WebAdvisor's been
uninstalled, dismiss it and restart Word/PowerPoint. It's
actually necessary to reboot to finish up the WebAdvisor
removal, but if it's not convenient to do that now, you can keep
working and reboot when it's convenient.
MathType will work normally now in Word & PowerPoint.
The file will be named saSetup.exe. Verify
it's the correct version. There are several ways to do that, so
if you know a different way that's OK. The easiest way is
probably to right-click the file wherever you have saved it on
your computer. From the pop-up menu, click Properties (at the
very bottom). Click the Details tab. You will see the version
number there, something like this:
If it's version 18.104.22.168 or later, the issue is fixed, so
you should be able to proceed with your math documents.
There are several things we know about this error, but one thing we know is
that the error affects all inserted "objects" in Word &
PowerPoint. It is not limited to MathType equations. For
example, if you have an embedded Excel chart in your Word document, if you
double-click to edit it, you will get the same error as double-clicking a
MathType equation. Still, updating to the latest version of WebAdvisor should
clear it up.
We hope this has been helpful. As always, please
let us know if you
have questions about this, or if you have additional techniques that work. We'd love to hear from you.