Problems Viewing MathPage Documents in a Browser

• Colored Text and Equations Do Not Match Appearance in Word in IE5
  In IE5, coloring text with a colored equation does not match Word. The entire height of the line is not properly colored. This is ok in IE4 and IE5.5. 
  Solution: Upgrade to IE5.5 or later.
• Extra Space Appears After Certain Symbols in IE5
  Some installations of IE5 may display extra space after certain symbols, like prime, double prime, etc.
  Solution: Upgrade to IE5.5 or later.
• Unexpected error messages when Exporting to MathPage
  You may receive, "An unexpected processing error occurred, please try again. If this continues to occur, try reinstalling MathType. Processing HTML error-9999", or some such message when exporting a document to MathPage. This is due to extra cells (s) within a table row(s).
  Solution: Delete any extra cells from existing table rows and make all the table rows the same length.

Note: for best viewing MathML, using Internet Explorer 6.0, please ensure that you have the latest version of MathPlayer installed. You can find this on the Design Science  web site.

• Equations and Symbols Print As Low-Resolution Images On IE4.5
  The "Crop Wide Pages" or "Print Wide Pages" options print low resolution equations and symbols from Macintosh IE4.5.
  Solution: Use the "Shrink to Fit" option to get high-resolution equations and symbols. This causes the text to print very small, but setting the Scale% option to 200%, for example, can be used to enlarge the text. You can also upgrade to Macintosh IE5, which always prints high-resolution equations.  
• Errors Accessing Documents in Password-Protected Directories
  Internet Explorer attempts to access Netscape 4.x entities as real files, e.g. &gEmptySrc;
  Solution: Do not place MathPage documents in password-protected directories.

• Clicking on an Equation Does Not Bring up the MathZoom Popup
  This was a known bug in pre 1.0 versions of Mozilla (which also affects Netscape 6). The bug does not exist in Mozilla Firefox 1.0 or Netscape 7; a single click works fine.
  Solution: Click on the top part of the equation (above the baseline) to bring up the popup.
  

• Equations Don't Print
  All equations print as either black or white boxes unless they have a non-transparent background. This is a known bug, #12037 in Mozilla release notes, which also affects Netscape 6.
  Solution: Give all equations a background color. This is expected to be fixed soon in Mozilla/Netscape 6. 

• Resizing Window Causes Document to Reload
  Whenever the browser window is resized the document reloads. This is necessary since Navigator 'loses' the positioning of all equations and positionable elements when the window resizes.
  Solution: None available; avoid resizing the window if possible.  
• Large Line Spacing Obscures Text
  Some text may not appear when large line spacing values are used. 
  Solution: Use the Refresh command, which usually fixes the problem; reloading the document isn't necessary.  
• Equations Overlay Text On Lines Above or Below
  When fixed line spacing in Word 2000 is used, lines of text do not spread far enough apart to accomodate large equations.
  Solution: Increase the line spacing setting in the Word 2000 document to be large enough to hold the largest equation, or use default (Single) line spacing. Word 97 ignores line spacing settings when it generates HTML, so all lines use default (Single) spacing in the browser.
• Display Equations Not Displayed Properly, Are Truncated at Top and Bottom
  If the MTDisplayEquation style in Word has fixed line spacing, the tables used to contain display equations may not be large enough. 
  Solution: Set the line spacing to default (Single) for the MTDisplayEquation style.
• Outline Numbering Causes Stepping Indents
  When using outline numbering, the section numbers and text do not all appear on the same level, but have extra indenting. 
  Solution: Reloading the document may solve the problem, but results are not predictable.
• Boxes Print Around Display Equations or Equations Inside Tables
  If a file:// URL is used to display the document, the outline of certain small GIFs may display when printed. This problem does not occur when the document is read from a web server using a http:// URL.
  Solution: If possible, use http:// protocol to load the document when printing.
  
• Tables Columns Print Very Narrowly But Display Fine On Screen
  Columns do not expand to fill the entire page width but are very narrow, causing text to wrap into columns.
  Solution: Remove 'Preferred Widths' from columns in original Word document.

• Equations and Symbols Print at Low Resolution 
  Equations and symbols are printed using screen-resolution images (72 dpi) instead of high-resolution images. This makes the equations and symbols look blocky and scaled.
  Solution: None available for Navigator 4.x; use Internet Explorer for printing or upgrade to Netscape 6.
  
• Equations Print With Screen Background Color
  Solution: Set background color in browser to white before printing.

• Document Does Not Print or Prints Up To First Equation or Symbol Only
  Solution: None available for Netscape Navigator 4.x; upgrade to Netscape 6.

• Document Prints Several Blank Pages 
  Solution: Upgrade to latest Netscape Navigator 4.x or Netscape 6.
  

• Document Does Not Load Correctly On First Attempt
  Solution: Reload document manually; also, you can upgrade to latest Netscape Navigator  4.x or Netscape 6.

• Graphics appear low-resolution or lose data
  Word97 generates GIFs for graphics at their original size, but specifies the desired WIDTH and HEIGHT in the HTML. This causes graphics to appear as low-resolution or to drop some data, such as thin vertical or horizontal lines.
  Solution: Set scaling to 100% for both width and height in Word97. Use the graphic editing program to change the size of the graphic.
  
• Text is in italics or bold when it should not be, sub/superscripts mixed up, etc.
  Word97-generated HTML often has begin/end tags that overlap each other, resulting in a malformed document. This causes display problems in many browsers.
  Solution: Manually edit the page and make sure tags do not overlap.
  
• Font size for text outside of equations does not match text inside equations
  Word 97 converts all absolute font sizes (e.g. 20pt) to relative font sizes (e.g. 1-7) when generating HTML, which may cause text outside of equations not to match the text inside of equations.
  Solution: Manually edit the page to use fixed font sizes rather than relative.
  
• Floating objects do not display in the web page
  Floating objects are omitted entirely from the resulting HTML.
  Solution: Manually insert the floating object into the page.
  
• ™ displays on the page instead of ™
  Word97 generates ™ which is not supported on all browsers.
  Solution: Convert all ™ entity references to ™.
  
• Some inserted symbols such as prime, double prime, etc. have extra whitespace around them
  Word 97 does not generate the LANG=EN-US attribute on the BODY tag like Word 2000 does.
  Solution: Add the LANG=EN-US attribute to the BODY tag.