| TechNote #155:
MathType Error: "Problem sending your equation preferences…"
The information in this document applies to:
- Microsoft Word for Windows
You've assigned a shortcut key in Word to launch MathType, but when you use
the shortcut key, you get this error:
Note that there is more than one possible cause for
this error. If you have not assigned a keyboard shortcut to
launch MathType from Word, see our other article that
addresses this error.
When you created the shortcut in Word, you applied the shortcut to the wrong
Resolving the error
- Open Word's Customize Keyboard dialog as before. If you're
unsure how to do this, click Word's File tab, then Options, then
Customize Ribbon (if you're not using a recent version of Word,
the location for this may be slightly different, but should be
similar). Near the bottom left of the dialog, click
Keyboard shortcuts: Customize…
- In the Customize Keyboard dialog, choose
Categories: Macros. In the Commands list on the right,
- Notice there's already a shortcut assigned: Alt+Ctrl+Q. It
won't hurt anything to leave that one assigned. Click in the
Press new shortcut key entry box and press the
key you want. Note: Do not type ctrl for the
Control key, etc. Simply press the key.
- Click Assign, and click Close.
We hope this has been helpful. As always, please let us know if you
have questions about this, or if you have additional techniques that work. We'd
love to hear from you.