The MathType toolbar and menu may be missing.

Error messages that occur when you insert or edit MathType equations

Crashes or freezes when using MathType within Word

Error messages when starting Microsoft Word

We have a number of other notices that address specific problems that you may experience when using MathType with Microsoft Word. Before following the steps outlined in this TechNote, please consider if one of the notices below addresses your problem specifically:

98. Advanced Microsoft Word Features Disabled When MathType Installed

74. Equations Are Displayed as Empty or Shaded Boxes in Microsoft Word

73. Equations Are Displayed as { EMBED.Equation } in Microsoft Word

64. "The Disk is Full or Too Many Files Are Open" Error Message in Microsoft Word

Reason

The MathType Commands for Word rely on Microsoft Office components to function correctly. If one or more of them are not working correctly, you may experience problems when you try to use the features provided by the MathType Commands for Word.

Solution

We have basic regimen of procedures that reliably corrects problems using the MathType Commands for Microsoft Word by eliminating problems with VBA, according to the version of Microsoft Office and the version of Windows that you are using. Refer to the sections appropriate to your configuration:

1. A special note for Windows 2000, Me, and XP users

2. MathType toolbar and menu missing

3. Microsoft Office 2000, 2002 (XP) and 2003 for Windows

4. Microsoft Office 97 for Windows

5. Transferring Customizations from your old Word Normal template

A special note for Windows 2000, Me, and XP users

By default, many of the files that you need to find to implement these instructions are hidden. You should change the Windows default so that hidden files are visible so that you can successfully fix the problem you are experiencing.

Double-click on My Computer.
Choose Tools>Folder Options.
Click on the View tab.
Under "Hidden files and folders" make sure that "Show hidden files and folders" is selected.

MathType toolbar and menu missing

If MathType's toolbar and/or menu is missing in Word even after installing MathType, perform the following steps:

Go to the Tools | Templates and Add-Ins menu in Word. Look for the item 'MathType Commands 5 for Word.dot' listed under the Global Templates window and be sure it is checked. Click OK and the MathType menu and toolbar should appear. If you do not see the MathType Commands 5 for Word.dot item, please continue below to manually install the MathType plug-in.
Quit Word and all other Office applications.
Locate your Office/Word Startup folder and open it. The typical default location of the Startup folder is,

C:\Program Files\Microsoft Office\Office<version>\STARTUP(or custom location set per-user)

If you changed the default location of Office during installation, reassigned your Startup folder, or are running Office from a network drive, your Startup folder may be in a different location. To find the custom location of your Word startup folder, launch Word and choose Options from the Tools menu. Click on the File Locations tab. Click on Startup, then click on Modify in order to see the full path. The folder may have a different name. Write the location of the Word startup folder down. If it is not listed, click Modify to choose the path.
Open the C:\Program Files\MathType\Office Support folder and copy both the MathType Commands 5 for Word.dot and MathPage.wll files from this folder and paste them into the Office/Word Startup folder above.
Launch Word. Click Enable Macro if prompted to authorize the Design Science / MathType macros.
If the MathType toolbar and/or menu is still missing, choose Tools | Templates and Add-ins.
Enable 'MathType Commands 5 for Word.dot' by checking the box to the left of it. Click OK.
The MathType toolbar and menu should now appear. If not, please contact Technical Support.

Microsoft Office 2000, 2002 (XP) and 2003 for Windows

To resolve any problems in Microsoft Office, follow the steps below to remove MathType, delete your Word Normal template, reset VBA, use Microsoft Word's Detect & Repair tool, fully update Office, and reinstall MathType. This is sufficient to fix most problems in Word.

To remove MathType,

Choose Start>Programs>MathType>Remove MathType.
If you had MathType shipped to you, after following the remaining instructions, you can use your CD-ROM to reinstall MathType.
If you downloaded MathType and did not save a copy of the installer, you can download another copy of the installer from http://www.dessci.com/en/dl/default.htm when you are ready to reinstall MathType.

Your Word Normal template contains any macros, styles, or menu and toolbar customizations that you have defined. If you rename or delete it, Microsoft Word will create a fresh one and Microsoft Word will be reset to its defaults.

Unless you have defined styles or Autotext entries, written or recorded macros, or custom toolbars that you want to save, you should delete Normal template. You will need to redo any menu customizations. If you prefer to save customizations that you have made, rename your Normal template to Normal.bak and follow the instructions below for transferring Word customizations from your old Normal template.

Quit all running programs, especially Microsoft Word.
If you are using Windows 2000, Me, or XP, from the Start menu, choose Search>Files or Folders.
If you are using Windows 95, 98, or NT, from the Start menu, choose Find>Files or Folders.
Under Named, type normal.dot
Under Look in, make sure that C: is selected, so you are searching your entire hard drive.
Click Search Now or Find Now.
Delete all normal.dot files that are found.
Restart Word to create a clean copy of the Normal template.

Visual Basic for Applications (VBA) is the language in which macros for Microsoft Word are written. The MathType Commands for Word add-in, which adds the MathType menu and toolbar to Microsoft Word, is written in VBA. If VBA is not functioning properly, you may receive error messages when launching Word, using the MathType menu or toolbar, or Microsoft Word may crash.

Launch Microsoft Word.
Choose Tools>Macro>Visual Basic Editor.
After the Visual Basic Editor is open, choose Run>Reset.
Nothing will appear to happen but VBA has been reset.
Close the Visual Basic Editor.

Microsoft Word 2000, 2002 (XP) and 2003 include a Detect and Repair tool. It will examine your Word installation and attempt to correct any problems that it can find.

Put your Microsoft Office CD-ROM into your CD drive.
Launch Word and choose Detect and Repair from the Help menu.
Follow the instructions provided.

You can download all available patches for Office 2000 and XP at http://office.microsoft.com/productupdates/. This web page will automatically determine which patches you need to install to fully update your installation of Microsoft Office. The URL is worth bookmarking in your browser and visiting occasionally to keep Microsoft Office fully updated and running smoothly.

After doing the above,

Restart your computer.
Reinstall MathType from your CD-ROM, or if necessary by downloading another copy of the installer from our website at http://www.dessci.com/en/dl/default.htm.

Microsoft Office 97 for Windows

To resolve any problems in Microsoft Office, follow the steps below to remove MathType, delete or rename your Word Normal template, reset VBA, fully update Office, and reinstall MathType. If this is insufficient to fix problems in Word, you should follow Microsoft's recommended process for completely removing and reinstalling Office 97.

To remove MathType,

Choose Start>Programs>MathType>Remove MathType.
If you had MathType shipped to you, you can use your CD-ROM to reinstall MathType.
If you downloaded MathType and did not save a copy of the installer, you can download another copy of the installer from http://www.dessci.com/en/dl/default.htm when you are ready to reinstall MathType.

Quit all running programs, especially Microsoft Word.
If you are using Windows 2000, Me, or XP, from the Start menu, choose Search>Files or Folders.
If you are using Windows 95, 98, or NT, from the Start menu, choose Find>Files or Folders.
Under Named, type normal.dot
Under Look in, make sure that C: is selected, so you are searching your entire hard drive.
Click Search Now or Find Now.
Delete all files that are found with Word document icons, which appear as pages with blue Ws on them.
Restart Word to create a clean copy of the Normal template.

Launch Microsoft Word.
Choose Tools>Macro>Visual Basic Editor.
After the Visual Basic Editor is open, choose Run>Reset.
Nothing will appear to happen but VBA has been reset.
Close the Visual Basic Editor.

Microsoft has two service releases available for Office 97. We recommend that all of our customers who use Office 97 install both. To see which version you have,

Launch Microsoft Word.
Under the Help menu choose "About Microsoft Word".
If it does not say "Microsoft® Word 97 SR-2" or "Microsoft® Word 97 SR-2b", download and install the service releases from Microsoft's website at
http://office.microsoft.com/downloads/9798/sr2off97detail.aspx.

After doing the above,

Restart your computer.
Reinstall MathType from your CD-ROM, or, if necessary, by downloading another copy of the installer from our website at http://www.dessci.com/en/dl/default.htm.

If you continue to have problems, do a clean reinstallation of Office 97. Microsoft Word 2000 and 2002(XP) include a Detect and Repair tool that will examine your Word installation and attempt to correct any problems that it can find. Office 97 does not have this feature, so to repair an installation requires a clean removal and reinstall.

Microsoft explains how to do a clean removal of Office 97 on their website at http://support.microsoft.com/support/kb/articles/Q158/6/58.ASP. If you are reinstalling Office 97 to address problems in your installation, neither simply reinstalling Office 97 will not overwrite many of your files which may be causing your problem. Even when you use the Add/Remove Programs Control Panel or the installer on the CD-ROM to remove Office 97, many Office files are not removed, one of which may be the cause of the problem you are experiencing. Do a clean removal to ensure that your new installation is pristine and trouble-free. After reinstalling Office 97, make sure to reinstall any needed Service Releases as explained in steps 17-19 above, then reinstall MathType.

Transferring Word customizations from your old Normal template

If you have customized Word and subsequently renamed your Normal template Normal.bak as outlined above, you can use the Organizer to migrate your styles, Autotext entries, macros, and custom toolbars to your new Normal template.

On the Tools menu, click Templates and Add-Ins.
Click Organizer, and then click the tab for Styles, Autotext, Toolbars, or Macro Project Items.
To copy items to or from a different template or file, click Close File to close the active document and its attached template or to close the Normal template. Then click Open File, and open your new Normal template.
Click the items you want to copy in either list, and then click Copy.

After transferring all your customizations to your new Normal template and closing the organizer, you can delete Normal.bak. Some customizations such as deletions from the Standard menus and toolbars, will need to be redone.